如果满足以下所有条件，客户可以申请全额退款: 客户账户信誉良好，未违反服务条款 以前没有付款或目前没争议 每月数据传输使用量低于 10% 客户帐户是 7 天内创建的 客户当前账号没有退款过 退款将发放至原始付款方式
Terms of Service
Terms of Service and Acceptable Use Policy
All our services arestrictly self-managed. While we maintain the ideal working condition of our servers and network, we do not manage or offer support for customer's specific use of our services. In other words, we do not assist with installing and configuring applications, troubleshooting, etc. - these are the sole responsibility of the Customer.
Acceptable Use Policy
Our services may only be used for personal/non-commercial purposes. It is not allowed to resell any of our services.
Please note that outgoingmailport(SMTP) isblocked on our network, with the exception of Google Mail servers.
We do not tolerate the following activities on our servers:
- Spamming of any kind (including e-mail spam, search engine spam, doorways, form spamming, etc.)
- Hacking/malware/port scanning activity or attacks of any kind
- Data mining, crawling
Should we find out that a service is breaching these terms, we will suspend the service.Repeat offences may result in account termination without refund.We reserve the right to terminate services without providing a reason. In this case we will provide a refund for the unused service.
We are actively monitoring our IP space and we test each IP address before assigning it to a customer's service. We make sure each new service is delivered with a clean IP. When an IP gets blacklisted, we will take all steps necessary to replace the IP as quickly as possible.
Cancellations and Refunds
Customer may cancel services at any time in the billing control panel.Customer may request a full refund for service provided all of the following conditions are met:1. Customer's account is in good standing and there have been no violations of Terms of Services2. None of the payments have been previously or currently disputed3. Monthly data transfer usage is under 10%4. Customer's account was created 7 or fewer days ago5. Client had not used the right to Refund previously under current or different accountRefunds are issued to the original form of payment.After the refund is processed, account may be used for future orders, however it will not be eligible for further refunds.
Chargebacks and Paypal Disputes
Please do not create a Paypal dispute in order to get a refund, as this will only make the process longer and will create more work for both - customer and us.Furthermore, initiating a chargeback or a Paypal dispute will result in an immediate suspension of all services under your name (and possibly any other associated accounts) until the dispute is resolved. In addition we reserve the right to bill you for the chargeback fees we incur plus time we spend on dealing with the dispute (time spent locating and suspending affected services, communicating with payment processors and/or banks and dealing with customer's tickets etc). We bill $40 per hour in 15-minute increments and services will not be resumed until the bill is paid....